In Crisis

Help and Support

NOTICE – this is not a platform to engage in or seek urgent care, support or treatment for threat to life, either risk to/from self or others.

Should you require emergency or immediate health and/or social care response (Police, Ambulance, Fire service, Coastguard), please use UK emergency contact methods calling 999 – remembering 9 (9999) for an outside line phone. If unable to speak due to risk of harm/injury/life when spoken to by an operator, please press 55 – your location will be traced, and an emergency police response dispatched.

Again, please be aware this is not an emergency or 24hr manned service. If you feel that you are in crisis or need more urgent support, then please contact your GP or NHS Direct 111 Please note that there are other forms of support available:

Multi Agency Referral Unit

For the protection of children from abuse and neglect, contact Cornwall’s local MARU:

Telephone: 0300 1231 116

E-mail: [email protected]


Notes: For urgent referrals after 17:15 or at the weekend call the Out of Hours Service on 01208 251300

Integrated Community Mental Health Team

If you are involved with the ICMHT then please ask to speak with a member of the team you are involved with. The mental health teams include mental health nurses, psychologists, psychiatrists and other health and social professionals.

To make a telephone referral:
0845 207 7711 with the option 1 for East locality, option 2 for Mid locality and option 3 for West locality.

East: North Cornwall & Caradon

Mid: Restormel & Carrick

West: Kerrier, Penwith & IoS

To make email referrals:

[email protected]

[email protected]

[email protected]

East and West Caradon ICMHT:

(01579) 373737 Fax: 01579 342546

North Cornwall ICMHT:

(01208) 834300

Restormel ICMHT Alexandra House and Newquay Hospital:

(01726) 873377 Fax: 01726 879379

Carrick ICMHT: (01872) 221000

Kerrier ICMHT: (01209) 318960

Penwith ICMHT: (01736) 571000

To find out which ICMHT covers the area in which you live, please contact Bodmin Hospital switchboard on 01208 251300

Opening Hours: ICMHT bases are open, Monday to Friday between 8.45am and 5.15pm

Out-of-Hours Mental Health Act Assessments

Home Treatment Team are the team who will undertake out of hours mental health assessments.

Out-of-Hours GP Service

Use the normal telephone number for the person’s GP practice. This will either re-direct you automatically to the out-of-hours GP service or give you another number to call. The out-of-hours GP service operates from 6.30pm to 8am, Monday to Friday and 24 hours a day at weekends and Bank Holidays. Alternatively, you can call NHS 111 if you or someone you know requires urgent care, but it is not life-threatening. For example:

·       if you have an existing mental health problem and your symptoms get worse

·       if you experience a mental health problem for the first time

·       if someone has self-harmed but it does not appear to be life-threatening, or is talking about wanting to self-harm

·       if a person shows signs of onset dementia

·       if a person is experiencing domestic violence or physical, sexual or emotional abuse

Do you need someone to talk to?

Outside the working hours of the ICMHT there are a range of local and national organisations which can provide emotional support over the telephone or internet.

Support Matters Cornwall is an out-of-hours helpline operating from 5pm to 9am on weekdays and 24 hours a day at weekends and bank holidays. The service is open to all patients (aged 16+) under the care of the Trust’s mental health services.

Support can be delivered over the telephone, via text, email or web chat. Call free on

0800 001 4330.Valued Lives – 01209 901438 (7 days a week 5pm-midnight)

SHOUT – 24/7 text service – (Text Shout to 85258)

Childline – 0800 1111

The Samaritans – 116 123

You can contact The Samaritans who are available 24 hours a day 365 days a year by phone as well as by email, text and post.

Telephone: Free of charge from landline or mobile: 116 123
Email: [email protected]

Nightlink – 0808 800 0306

Nightlink is an emotional support helpline and text service for anyone in Cornwall who is experiencing emotional distress. All calls are confidential. Nightlink is available 7 days a week from 5pm – midnight

Text service 07717 989 021

SANE – 0300 304 7000

SANE offers support to anyone coping with mental illness, including concerned relatives or friends.
The SANE helpline is available 7 days a week from 4.30pm – 10.30pm.


Papyrus are the national UK charity dedicated to the prevention of young suicide and they provide:

HOPElineUK – 0800 068 4141 

This is a specialist telephone helpline for children, teenagers and young people up to the age of 35. Call Hopeline if you have concerns about suicide either for yourself or for someone else. Alternatively visit their website at

HOPELineUK is available:
Monday to Friday – 9am to 10pm
Weekends & bank holidays – 2pm – 10pm
Email: [email protected]
Text: 07860039967

CALM – 0800 58 58 58

(Campaign Against Living Miserably)
Specifically for men, this service is open 7 days a week, from 5pm to


The Stay Alive app is a pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis.

James Alexander Naylor Counselling


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